Haydn Brush: trade ordering and AI order entry on Accredo.
Haydn Brush supplies brushes, rollers and painting tools to stores and trade customers. Rapido connects its Accredo to its customers and its inbox.
- Industry
- Decorating and painting supplies
- Based
- Canterbury
- Website
- haydn.co.nz
Who they are
Haydn Brush is a Canterbury business that supplies brushes, rollers, trays, surface protection, tape, tools, paint and fillers to stores and trade customers.
The challenge
Purchase orders arrived by email and were keyed into Accredo by hand. That is where Rapido started with Haydn. The brief grew from there: give every customer its own prices and stock in one place, and stop retyping orders.
What Rapido built
-
A trade portal on Accredo
Customers log in and see their own Accredo pricing and stock, and order. Orders go straight into Accredo.
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Account self-service
Invoices, statements and returns are in the portal, so customers can answer most questions themselves.
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AI order entry
Customers who email purchase orders keep doing so. AI reads each one and prepares it for Accredo. Anything that does not match is flagged for a person to check before it reaches Accredo.
"We've worked with Adam for 10 years. He's the best in the business at keeping us up to date with the latest innovations."
How it works day to day
Stores order on the portal at their own prices, or by email as before. Portal orders go straight into Accredo. Emailed orders are read and prepared for Accredo with nothing to retype, and anything that does not match is flagged for a person to check.
Results
- Portal and emailed orders reach Accredo without being retyped.
- Customers check prices, stock, invoices and statements themselves.
Talk to us about your Accredo.
A 30-minute call. Tell us how orders, pricing and stock move through your business today, and we will show you what Rapido would set up.