Portal orders written into Accredo
Every order placed in the Rapido portal is written into Accredo on the customer’s account through the Accredo API, as an Order Entry order or an invoice, whichever you choose.
Step by step.
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The customer checks out
They add their PO number, delivery address and any notes, and place the order.
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The server checks it
Your stock ordering rule is applied before the order is saved.
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Rapido writes it to Accredo
The order is sent through the Accredo API straight away, as an Order Entry order or an invoice. Accredo’s number is saved against the portal order.
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Nothing is lost if Accredo is offline
The order is saved in the portal before it is sent. If Accredo can’t be reached, a catch-up job sends it within 15 minutes of Accredo coming back.
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Everyone gets a confirmation
The customer gets an order confirmation email, and you can copy your own team in.
What does each order carry into Accredo?
The order is created on the customer’s Accredo account with:
- The customer’s own PO number in the order number field.
- Each line’s product code and quantity, priced by the portal or by Accredo, your choice.
- The delivery address (five lines and postcode) and any delivery notes.
- A freight line when the order is under your free-freight amount, and a fuel surcharge if you charge one.
- An internal reference, “VIA RAPIDO” by default, so your team can see where it came from.
- Your default location, branch, department, document class and sales person, if you set them.
How fast does an order reach Accredo?
Usually within seconds. Rapido watches for new portal orders and sends each one to Accredo as soon as it is saved. A second job runs every 15 minutes and sends any order that hasn’t reached Accredo after two minutes.
Does an order go in as an Order Entry order or an invoice?
Your choice. Some wholesalers want portal orders in Order Entry so the warehouse picks from them; others want an invoice straight away. You also choose whether lines carry the portal’s price or are priced by Accredo. Rapido sets your portal up the way you work.
How do we know every order reached Accredo?
Each portal order is tracked until Accredo confirms it with its own number, which is saved against the portal order. Anything not yet in Accredo is picked up by the catch-up job, and if Accredo rejects an order, your team can be emailed about it.
Does it work with Saturn and Mercury?
Yes, both. On Mercury, the order is sent without location, branch and department.
Can orders be held for approval before they go into Accredo?
Yes, if you want. Orders can be held, for example while your team checks them, during a stocktake or an Accredo upgrade. Customers keep ordering, and held orders are sent when you release them.
What syncs from Accredo, and how often
| Data | From Accredo | How often |
|---|---|---|
| New portal orders | Order Entry order or invoice | As soon as placed |
| Orders not yet in Accredo after two minutes | Order Entry order or invoice | Every 15 minutes |
| Order and invoice status back to the portal | Order, Invoice | Every 30 seconds |
Rapido checks Accredo for changed records every 30 seconds and copies them to the portal. Statements and invoice PDFs are printed by Accredo when the customer asks for them, and orders are sent to Accredo as soon as they are placed.
Order or invoice, portal or Accredo pricing, holding orders until you release them, and defaults such as location, branch, department, document class, sales person, freight, surcharge and email copies are set up for your portal.
Compared with building it yourself
| Rapido | Build it yourself | |
|---|---|---|
| How orders reach Accredo | Accredo API, as soon as placed | You build and host the integration |
| Order type | Order Entry order or invoice, your choice | You build each one |
| Accredo offline | Order kept and sent when Accredo is back | You build queueing and retries |
Orders into Accredo questions.
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Do portal orders go straight into Accredo?
Yes. Each order is written into Accredo on the customer’s account as soon as it is placed, as an Order Entry order or an invoice, whichever you choose. If you want to check orders first, they can be held until you release them. -
Does the customer’s PO number come through?
Yes. The PO number the customer enters at checkout is stored as the order number on the Accredo order. -
What happens if Accredo is down when a customer orders?
The order is kept in the portal and sent to Accredo when it can be reached. A catch-up job runs every 15 minutes. -
How can our team tell which orders came from the portal?
Portal orders carry an internal reference, “VIA RAPIDO” by default, which you can change.
See it on your own Accredo data.
A 30-minute call. We connect to your Accredo and show you the portal with your real customers and prices.