Brittain Wynyard: a customer portal on Accredo.
Brittain Wynyard distributes sports, adventure and lifestyle brands to retailers across New Zealand. Rapido gives those retailers one place for their account, documents, returns, repairs and deliveries.
- Industry
- Sports, outdoor and lifestyle brands
- Based
- Auckland and Christchurch
- In business since
- 1923
- Sells to
- Retailers
- Website
- brittainwynyard.co.nz
Who they are
Brittain Wynyard brings sports, adventure and lifestyle brands to New Zealand retailers. It has been a New Zealand distributor since 1923, with teams in Auckland and Christchurch. Its brands include Asics, Birkenstock, Wilson, Daiwa, Osprey, Garmin and Timberland.
The challenge
Retailers had questions about their account, their invoices, returns, repairs and deliveries, and each one meant a call or an email to the team. Brittain Wynyard wanted retailers to find those answers themselves, from Accredo, in one place.
What Rapido built
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Account and documents
Retailers log in to see their statements, invoices and open orders from Accredo, and download invoices as PDFs or spreadsheets.
-
Returns online
Retailers start a return from the invoice. Once the team approves it, they get a return number and a return slip to print, and can follow the return in the portal.
-
Service and repairs
Retailers book products in for service or repair, follow the job, message the service team and track the item back.
-
Delivery tracking
Invoices link straight to the carrier’s tracking, so retailers can see where a delivery is.
"Rapido's B2B portal has provided us with a comprehensive back-office solution for our customers. The intuitive platform enables them to access account details, download documents, process returns and track items, significantly reducing queries for our team."
How it works day to day
A retailer logs in, finds an invoice, downloads it and clicks through to track the delivery. If something needs to go back, they start a return from that invoice and print the slip once it is approved. If a product needs a repair, they book it in and follow the job until it comes back.
Results
- Retailers check their account, documents and deliveries themselves.
- Returns and repairs run through one place, with retailers kept up to date.
Talk to us about your Accredo.
A 30-minute call. Tell us how orders, pricing and stock move through your business today, and we will show you what Rapido would set up.